\n\nBefore installing the DCEA you need to ensure that both to the URL\u2019s below can be accessed using tcp port 443. The first link is used for transferring the files to Docman 10 and connects through your HSCN\/SWAN Connection. The second link is used for tracking the progress of your document synchronisations. Without either of these being accessible the cloud enabler tool will not function correctly.\n\nEngland and Wales<\/strong>\n\n[ht_message mstyle=\"info\" title=\"Allow Through Your Firewalls and Proxies\" show_icon=\"\" id=\"\" class=\"\" style=\"\"]\n\nhttps:\/\/api-mig.docman.thirdparty.nhs.uk\/ (10.207.197.9) https:\/\/snow.pctisolutions.co.uk\/snow_api\/ (40.85.135.251)[\/ht_message]\n\nScotland<\/strong>\n\n[ht_message mstyle=\"info\" title=\"Allow Through Your Firewalls and Proxies\" show_icon=\"\" id=\"\" class=\"\" style=\"\"]\n\nhttps:\/\/api-mig.nss.docman.com\/<\/a> (10.243.160.198 \/ 10.243.160.215 \/ 10.243.160.232) https:\/\/snow.pctisolutions.co.uk\/snow_api\/<\/a>\u00a0(40.85.135.251)[\/ht_message]\n
Locating the Docman Server<\/h2>\nBefore continuing check the following to confirm you are on the correct server.\n\n \t- Open C:\\PCTI<\/li>\n \t
- Open services.msc and look for the MySQL Service<\/li>\n \t
- If either the C:\\PCTI directory doesn't exist or the MySQL service doesn't exist then you are not the Docman server.<\/li>\n<\/ol>\n
![\"\"](\"https:\/\/help.docman.com\/wp-content\/uploads\/2018\/02\/mysql.png\")
<\/a>\n\n
\n\nInstallation - Guide<\/h1>\n\n
\n\nThe Cloud Enabler App<\/h2>\nOn the Docman 7 Server download the Cloud Enabler App using the below link and then run the MSI file once the download has completed. Once the Cloud Enabler has been installed don\u2019t attempt to reinstall or upgrade to a newer version the Cloud Enabler App as each version of the cloud enabler app has a unique set of tables that are automatically configured when you run the cloud enabler app runs for the first time. Reinstalling or Installing a different version will cause the database to crash as they are not backwards or forwards compatible with each other.\u00a0 The latest version can be obtained using the below.\n\nClick Here to Download<\/strong><\/a>\n\nOnce you have launched the MSI file at the first screen click on\u00a0<\/strong>\u201cNext<\/strong>\u201c. \u00a0At the second screen click on \u201cInstall<\/strong>\u201d and the application will be installed as shown below.\n\n![\"\"](\"http:\/\/help.docman.com\/wp-content\/uploads\/2017\/10\/Roles-1.jpg\")
<\/a>\n\nOnce you reach this screen click on \"Finish<\/strong>\"![\"\"](\"http:\/\/help.docman.com\/wp-content\/uploads\/2017\/10\/Roles-2.jpg\")
<\/a>\nTask Schedule Setup<\/h2>\nAfter the cloud enabler has been installed open File Explorer and navigate to \u201cC:\\Program Files (x86)\\PCTI Solutions Ltd\\PCTI Docman10 Migration Agent\\\u201d\n\nIf you are using a 32bit Operating system the folder will be \u201cC:\\Program Files\\PCTI Solutions Ltd\\PCTI Docman10 Migration Agent\\\u201d\n\nNow run the file PCTI.DM10.Migration.Console.exe (You may need to right-click and select Run as Administrator)\n\nPress Y when prompted to add the scheduled task.<\/a>\n\nYou can now run the task and check the logs to confirm it is working.\nAccessing Log Files<\/h3>\nThe log files are generated every time the Cloud Enabler App is run. Every day it will create a new log file with a date stamp as shown below.\n\n![\"\"](\"https:\/\/help.docman.com\/wp-content\/uploads\/2018\/02\/LogFiles.png\")
<\/a>\n\nThese files will be located in the installation folder.\nChecking The Document Sync Is Enabled<\/h3>\nThis check verifies that the site is enabled on Docman\u2019s centralised Migration Controller. You can check whether we have enabled document migration by looking in the Cloud Enabler App log file.\n\nIf document migration is enabled the DocumentMode will be set to Resume if not it will be Paused. The DatabaseMode will usually be in\u00a0None<\/strong>, but sometimes will be in\u00a0Test<\/strong>\u00a0depending on whether we are trying to run a test migration. Once a test migration has been run it will revert back to\u00a0None<\/strong>. When a test migration starts this will not impact the use of the Docman 7 as it just sends us a copy of the last backup.\n\nEnabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Resume\u2019.\n\nNot Enabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Pause\u2019.\nChecking Your Account Has Access to the Fileshare<\/h3>\nIn the log file you should see an entry for all files that have been processed to date, if the account you are using doesn\u2019t have access you will see the following message against every document\n\nUnable to find document\n\nIf you see this message against every document this either means that the fileshare is off-line or the account you are using doesn\u2019t have the necessary access rights to the fileshare location.\u00a0 If this is the case you should check the account has the correct privileges and if not correct.\n\nIf you only see this message against 1 or 2 files then this is likely to be because the file doesn\u2019t exist in the Document Store but does exist in the Docman database (Orphan Document). This does not mean that there is a problem accessing the Fileshare.\u00a0 i.e. If you only see this recorded against a very small number of files no action is required by you.\u00a0 These file failures are recorded centrally with Docman and will be monitored by Docman and appropriate action taken.\n\nPermissions<\/strong>\n\nIf the Cloud enabler does not have the required permissions to upload documents, the solution is to set the Cloud Enabler to run using another account that does<\/u> have access (such as the logged in user).\n\nIf you open the Task Scheduler, find the Docman Cloud Enabler, right click and select Properties\n\n![\"\"](\"https:\/\/help.docman.com\/wp-content\/uploads\/2017\/10\/Picture1-300x208.png\")
\n\nNow click Change User or Group and then enter the current username and then click okay.\n\nAnd then click \u2018Run only when user is logged on\u2019 and click OK.","tags":[]}]}
<\/a>\n\n\n\n
Installation - Guide<\/h1>\n\n
\n\nThe Cloud Enabler App<\/h2>\nOn the Docman 7 Server download the Cloud Enabler App using the below link and then run the MSI file once the download has completed. Once the Cloud Enabler has been installed don\u2019t attempt to reinstall or upgrade to a newer version the Cloud Enabler App as each version of the cloud enabler app has a unique set of tables that are automatically configured when you run the cloud enabler app runs for the first time. Reinstalling or Installing a different version will cause the database to crash as they are not backwards or forwards compatible with each other.\u00a0 The latest version can be obtained using the below.\n\nClick Here to Download<\/strong><\/a>\n\nOnce you have launched the MSI file at the first screen click on\u00a0<\/strong>\u201cNext<\/strong>\u201c. \u00a0At the second screen click on \u201cInstall<\/strong>\u201d and the application will be installed as shown below.\n\n<\/a>\n\nOnce you reach this screen click on \"Finish<\/strong>\"<\/a>\nTask Schedule Setup<\/h2>\nAfter the cloud enabler has been installed open File Explorer and navigate to \u201cC:\\Program Files (x86)\\PCTI Solutions Ltd\\PCTI Docman10 Migration Agent\\\u201d\n\nIf you are using a 32bit Operating system the folder will be \u201cC:\\Program Files\\PCTI Solutions Ltd\\PCTI Docman10 Migration Agent\\\u201d\n\nNow run the file PCTI.DM10.Migration.Console.exe (You may need to right-click and select Run as Administrator)\n\nPress Y when prompted to add the scheduled task.<\/a>\n\nYou can now run the task and check the logs to confirm it is working.\nAccessing Log Files<\/h3>\nThe log files are generated every time the Cloud Enabler App is run. Every day it will create a new log file with a date stamp as shown below.\n\n<\/a>\n\nThese files will be located in the installation folder.\nChecking The Document Sync Is Enabled<\/h3>\nThis check verifies that the site is enabled on Docman\u2019s centralised Migration Controller. You can check whether we have enabled document migration by looking in the Cloud Enabler App log file.\n\nIf document migration is enabled the DocumentMode will be set to Resume if not it will be Paused. The DatabaseMode will usually be in\u00a0None<\/strong>, but sometimes will be in\u00a0Test<\/strong>\u00a0depending on whether we are trying to run a test migration. Once a test migration has been run it will revert back to\u00a0None<\/strong>. When a test migration starts this will not impact the use of the Docman 7 as it just sends us a copy of the last backup.\n\nEnabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Resume\u2019.\n\nNot Enabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Pause\u2019.\nChecking Your Account Has Access to the Fileshare<\/h3>\nIn the log file you should see an entry for all files that have been processed to date, if the account you are using doesn\u2019t have access you will see the following message against every document\n\nUnable to find document\n\nIf you see this message against every document this either means that the fileshare is off-line or the account you are using doesn\u2019t have the necessary access rights to the fileshare location.\u00a0 If this is the case you should check the account has the correct privileges and if not correct.\n\nIf you only see this message against 1 or 2 files then this is likely to be because the file doesn\u2019t exist in the Document Store but does exist in the Docman database (Orphan Document). This does not mean that there is a problem accessing the Fileshare.\u00a0 i.e. If you only see this recorded against a very small number of files no action is required by you.\u00a0 These file failures are recorded centrally with Docman and will be monitored by Docman and appropriate action taken.\n\nPermissions<\/strong>\n\nIf the Cloud enabler does not have the required permissions to upload documents, the solution is to set the Cloud Enabler to run using another account that does<\/u> have access (such as the logged in user).\n\nIf you open the Task Scheduler, find the Docman Cloud Enabler, right click and select Properties\n\n\n\nNow click Change User or Group and then enter the current username and then click okay.\n\nAnd then click \u2018Run only when user is logged on\u2019 and click OK.","tags":[]}]}
<\/a>\n\nOnce you reach this screen click on \"Finish<\/strong>\"<\/a>\nTask Schedule Setup<\/h2>\nAfter the cloud enabler has been installed open File Explorer and navigate to \u201cC:\\Program Files (x86)\\PCTI Solutions Ltd\\PCTI Docman10 Migration Agent\\\u201d\n\nIf you are using a 32bit Operating system the folder will be \u201cC:\\Program Files\\PCTI Solutions Ltd\\PCTI Docman10 Migration Agent\\\u201d\n\nNow run the file PCTI.DM10.Migration.Console.exe (You may need to right-click and select Run as Administrator)\n\nPress Y when prompted to add the scheduled task.<\/a>\n\nYou can now run the task and check the logs to confirm it is working.\nAccessing Log Files<\/h3>\nThe log files are generated every time the Cloud Enabler App is run. Every day it will create a new log file with a date stamp as shown below.\n\n<\/a>\n\nThese files will be located in the installation folder.\nChecking The Document Sync Is Enabled<\/h3>\nThis check verifies that the site is enabled on Docman\u2019s centralised Migration Controller. You can check whether we have enabled document migration by looking in the Cloud Enabler App log file.\n\nIf document migration is enabled the DocumentMode will be set to Resume if not it will be Paused. The DatabaseMode will usually be in\u00a0None<\/strong>, but sometimes will be in\u00a0Test<\/strong>\u00a0depending on whether we are trying to run a test migration. Once a test migration has been run it will revert back to\u00a0None<\/strong>. When a test migration starts this will not impact the use of the Docman 7 as it just sends us a copy of the last backup.\n\nEnabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Resume\u2019.\n\nNot Enabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Pause\u2019.\nChecking Your Account Has Access to the Fileshare<\/h3>\nIn the log file you should see an entry for all files that have been processed to date, if the account you are using doesn\u2019t have access you will see the following message against every document\n\nUnable to find document\n\nIf you see this message against every document this either means that the fileshare is off-line or the account you are using doesn\u2019t have the necessary access rights to the fileshare location.\u00a0 If this is the case you should check the account has the correct privileges and if not correct.\n\nIf you only see this message against 1 or 2 files then this is likely to be because the file doesn\u2019t exist in the Document Store but does exist in the Docman database (Orphan Document). This does not mean that there is a problem accessing the Fileshare.\u00a0 i.e. If you only see this recorded against a very small number of files no action is required by you.\u00a0 These file failures are recorded centrally with Docman and will be monitored by Docman and appropriate action taken.\n\nPermissions<\/strong>\n\nIf the Cloud enabler does not have the required permissions to upload documents, the solution is to set the Cloud Enabler to run using another account that does<\/u> have access (such as the logged in user).\n\nIf you open the Task Scheduler, find the Docman Cloud Enabler, right click and select Properties\n\n\n\nNow click Change User or Group and then enter the current username and then click okay.\n\nAnd then click \u2018Run only when user is logged on\u2019 and click OK.","tags":[]}]}
<\/a>\n\nThese files will be located in the installation folder.\nChecking The Document Sync Is Enabled<\/h3>\nThis check verifies that the site is enabled on Docman\u2019s centralised Migration Controller. You can check whether we have enabled document migration by looking in the Cloud Enabler App log file.\n\nIf document migration is enabled the DocumentMode will be set to Resume if not it will be Paused. The DatabaseMode will usually be in\u00a0None<\/strong>, but sometimes will be in\u00a0Test<\/strong>\u00a0depending on whether we are trying to run a test migration. Once a test migration has been run it will revert back to\u00a0None<\/strong>. When a test migration starts this will not impact the use of the Docman 7 as it just sends us a copy of the last backup.\n\nEnabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Resume\u2019.\n\nNot Enabled<\/strong>\n\nReceived commands to run in DatabaseMode \u2018None\u2019; DocumentMode \u2018Pause\u2019.\nChecking Your Account Has Access to the Fileshare<\/h3>\nIn the log file you should see an entry for all files that have been processed to date, if the account you are using doesn\u2019t have access you will see the following message against every document\n\nUnable to find document\n\nIf you see this message against every document this either means that the fileshare is off-line or the account you are using doesn\u2019t have the necessary access rights to the fileshare location.\u00a0 If this is the case you should check the account has the correct privileges and if not correct.\n\nIf you only see this message against 1 or 2 files then this is likely to be because the file doesn\u2019t exist in the Document Store but does exist in the Docman database (Orphan Document). This does not mean that there is a problem accessing the Fileshare.\u00a0 i.e. If you only see this recorded against a very small number of files no action is required by you.\u00a0 These file failures are recorded centrally with Docman and will be monitored by Docman and appropriate action taken.\n\nPermissions<\/strong>\n\nIf the Cloud enabler does not have the required permissions to upload documents, the solution is to set the Cloud Enabler to run using another account that does<\/u> have access (such as the logged in user).\n\nIf you open the Task Scheduler, find the Docman Cloud Enabler, right click and select Properties\n\n\n\nNow click Change User or Group and then enter the current username and then click okay.\n\nAnd then click \u2018Run only when user is logged on\u2019 and click OK.","tags":[]}]}
\n\nNow click Change User or Group and then enter the current username and then click okay.\n\nAnd then click \u2018Run only when user is logged on\u2019 and click OK.","tags":[]}]}