{"version":"https:\/\/jsonfeed.org\/version\/1","title":"Internet Explorer Document Mode > Docman Help","home_page_url":"https:\/\/help.docman.com\/knowledge-base\/internet-explorer-document-mode\/","feed_url":"https:\/\/help.docman.com\/knowledge-base\/internet-explorer-document-mode\/feed\/json","author":{"name":"nextSTL","url":"https:\/\/help.docman.com"},"items":[{"title":"Internet Explorer Document Mode","date_published":"2018-08-03T14:17:53Z","date_modified":"2019-11-22T11:55:36Z","id":"https:\/\/help.docman.com\/knowledge-base\/internet-explorer-document-mode\/","url":"https:\/\/help.docman.com\/knowledge-base\/internet-explorer-document-mode\/","author":{"name":"Oliver Edwards","url":"","avatar":"https:\/\/secure.gravatar.com\/avatar\/916760a3861c94b0f12d9658070815ac6150c9ba5291c9b5304733d70e0fdb9e?s=96&d=mm&r=g"},"summary":"Internet Explorer is often used as the browser for accessing Intranets and NHS Services that don't work on newer operating systems or Internet Browsers such as IE 11 or Chrome. For this reason you may find some machines running versions of IE as low \u2026","content_html":"Internet Explorer is often used as the browser for accessing Intranets and NHS Services that don't work on newer operating systems or Internet Browsers such as IE 11 or Chrome. For this reason you may find some machines running versions of IE as low as 7. If the practice have upgraded\u00a0IE from an older version and don't use Chrome for accessing new systems such as Docman 10, you may need to follow the steps below to change the default Document Mode to IE 11.\n<h2>Issue<\/h2>\nWhen accessing Docman 10 from IE 11 the login screen freezes.and hangs on the screen shown below.\n\n<a href=\"http:\/\/docmankb.wpengine.com\/wp-content\/uploads\/2018\/08\/FreezeScreen.png\"><img class=\"alignnone wp-image-618 size-large\" src=\"http:\/\/docmankb.wpengine.com\/wp-content\/uploads\/2018\/08\/FreezeScreen-1024x406.png\" alt=\"\" width=\"643\" height=\"255\" \/><\/a>\n<h2>Cause<\/h2>\nThis is caused by the Document Mode reverting to a version lower than IE 11 or Edge for intranet sites because of how the compatibility mode is configured in IE.\n\nYou can check this in IE by pressing F12 and selecting 'Emulation'\n\n<img class=\"alignnone wp-image-616 size-large\" src=\"http:\/\/docmankb.wpengine.com\/wp-content\/uploads\/2018\/08\/EmulationMode-1024x249.png\" alt=\"\" width=\"643\" height=\"156\" \/>\n<h2>Resolution<\/h2>\nThis issue can be fixed one of two ways.\n\nFix 1 - Individual Machine\n<ol>\n \t<li>Open Internet Explorer<\/li>\n \t<li>Click the Settings &gt; Compatibility View settings\u00a0<a href=\"http:\/\/docmankb.wpengine.com\/wp-content\/uploads\/2018\/08\/IESettingsCog.png\"><img class=\"alignnone size-medium wp-image-617\" src=\"http:\/\/docmankb.wpengine.com\/wp-content\/uploads\/2018\/08\/IESettingsCog-272x300.png\" alt=\"\" width=\"272\" height=\"300\" \/><\/a><\/li>\n \t<li>Once opened untick the 'Display intranet sites in Compatibility View' option and close.<\/li>\n \t<li>Refresh the browser and Docman 10\u00a0and it should either automatically sign you in or go to the login screen.<\/li>\n<\/ol>\nFix 2 - Registry Fix for IT\n\n1. Open REGEDIT and open the registry path\n\nComputer\\HKEY_CURRENT_USER\\Software\\Microsoft\\Internet\u00a0 \u00a0 \u00a0 \u00a0 \u00a0Explorer\\BrowserEmulation\n\n2. Locate the registry key 'IntranetCompatibilityMode' and set it to 0\n\n3. Alternatively copy the below commands into a text file and save it as a .reg file.\n\nWindows Registry Editor Version 5.00 [HKEY_CURRENT_USER\\Software\\Microsoft\\Internet Explorer\\BrowserEmulation] \"IntranetCompatibilityMode\"=dword:00000000\n\nOnce created the .reg file needs to be deployed via either SCCM \/ Group policy.\n\n4. Now you have changed the registry, open Docman 10 and it should either automatically sign you in or go to the login screen.","tags":[]}]}